AI-Driven IT Management: A Framework for Strategic Implementation and Risk Mitigation
Keywords:
AI in IT management; Digital transformation, organisational efficiency, strategic implementation, risk mitigation, and automationAbstract
Artificial Intelligence (AI) has become a significant influence in IT management, altering strategic decision-making, automation, and risk management processes. The incorporation of AI into IT operations equips organisations with sophisticated tools to enhance efficiency, optimise resources, anticipate threats, and improve service delivery. This research examined the viewpoints of 230 participants, comprising IT professionals, managers, and decision-makers, to investigate the adoption, challenges, and risk mitigation strategies related to AI-driven IT management. The research employed demographic profiling in conjunction with four key dimensions of quantitative data analysis: (1) strategic implementation, (2) operational efficiency, (3) risk mitigation, and (4) organisational impact. The findings indicated that a structured framework that includes employee training, governance mechanisms, and scalable AI infrastructure is essential for effective implementation.
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