Digital Payment Adoption during COVID-19 Situation among Urban Smartphone users in Ranchi, Jharkhand, India
Abstract
Objective: In this study, the researcher tends to understand the impact of COVID-19 outbreak on the adoption and usage of digital payment system among the active internet users.
Methods: The quantitative methodology has been adopted to conduct this study a questionnaire was shared among the active internet users to collect the data online via WhatsApp. The lockdown prevented the collection of data physically and therefore the users who do not use internet are excluded. As this study aims to evaluate the influence of COVID-19 and the changes in the usage of digital payments, the exclusion did not affect the results which are collected.
Results: The researcher finds that the majority of users are of the age group 25-35, who are employed or salaried have higher education and are aware about the digital payment and transaction system; who feared the cash transaction during COVID-19 situation and therefore opting digital payment system for their convenience.
Conclusion: The findings shows that to minimise the chance of getting infected by the novel coronavirus, consumers are clearly going for contact less options such as, mobile banking/ payments, tap-on-phone and link-based payments on their smartphones.
How to cite this article:
Bara DA. Digital Payment Adoption during COVID-19 Situation among Urban Smartphone users in Ranchi, Jharkhand, India. J Adv Res Humani Social Sci 2021; 8(4): 1-5.
DOI: https://doi.org/10.24321/2349.2872.202105
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