Impact Of Artificial Intelligence (Ai) Chatbots On Digital Library Operations In Higher Educational Institutions (Heis): An Indian Perspective
Keywords:
AI Chatbots, Digital Library Operations, Higher Education Institutions (HEIs), Information Accuracy, Service Quality and Ease of Use.Abstract
Artificial Intelligence (AI) chatbots’ quick incorporation into digital library services has completely changed how users engage with academic materials and obtain information. This study looks into how AI chatbots affect the operational effectiveness of digital libraries in Indian Higher Education Institutions (HEIs). Students, teachers, and library employees made up the 250 respondents that took part in the survey. Cronbach’s alpha was used to verify the survey instrument’s dependability and guarantee data consistency. After 16 survey statements were subjected to exploratory factor analysis (EFA), they were successfully divided into
four main factors: Information accuracy, responsiveness, ease of use, and service quality of AI chatbots. The impact of these variables on the operational performance of the digital library was investigated using multiple regression analysis. The findings show that all four aspects have a substantial and favourable impact, with responsiveness emerging as the most important element, followed by service quality, information correctness, and simplicity of use. These results demonstrate the
critical role AI chatbots play in boosting user experience, increasing operational effectiveness, and assisting academic research and learning in Indian HEIs. The report gives library directors useful advice on how to maximise AI chatbots capabilities and provide more efficient and user-focused digital library services.
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